Refund policy
RETURN AND REFUND POLICY
30-Day Returns
You may request a return within 30 days after your order is delivered.
To start a return, email purrmasky@gmail.com with your order number and the items you wish to return.
Return Eligibility
Items must be unused, unwashed and in their original condition, with their original packaging when available.
For change-of-mind returns, packs must be returned complete, including all four or six masks. This does not limit your rights if an individual item is damaged, defective or incorrect.
Return Shipping Costs
The buyer is responsible for arranging and paying return shipping costs for change-of-mind returns.
We recommend using a tracked shipping service and keeping proof of postage.
If an item arrives damaged, defective or incorrect, Purrmasky will cover any necessary return shipping costs associated with resolving the issue.
We do not charge a restocking fee.
Return Instructions
Contact us before sending your return. We will provide the correct return address and instructions.
Do not send items to the sender address on your parcel or to our general business location unless we specifically instruct you to do so.
Damaged, Defective or Incorrect Items
Please email purrmasky@gmail.com promptly if there is a problem with your order. Include your order number, a description of the issue and photos if available.
We will review the issue and arrange an appropriate replacement or refund, consistent with your applicable consumer rights.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
For change-of-mind returns, separately paid original shipping charges are non-refundable unless applicable law requires otherwise. If your order included free shipping, we will not deduct an original shipping charge from your refund.
Exchanges
If you would like a different design, contact us. Exchanges depend on availability and may require a return followed by a new order.
Cancellations
Contact us as soon as possible if you need to cancel or modify your order. Changes may not be possible once fulfillment has begun. This does not affect any cancellation rights provided by applicable law.
Your Consumer Rights
This policy does not limit rights or remedies available under applicable consumer law, including rights relating to defective or misdescribed goods.
Contact
Purrmasky
Email: purrmasky@gmail.com
General business location: Le Sueur, MN 56058, United States
This general location is not a return address. Please contact us for return instructions.